Bookmark and Share

Diary of a Church Consultant: Measuring ministry monotony

by: Ken Johnson, consultant

Last Sunday I made a return visit to a church that features a traditional service. I wanted to hear their new pastor, who is excellent. He uses an effective mix of thinking material, laughter and silent moments. Delivering his message from memory, he truly communicates with the parishioners. He also ministered to me. 

My only problem was that the church has gone back to its old ways. Not surprisingly, the congregation is getting older and smaller.

First, they have reverted back to the worship time being the "music director show." The service is centered around what the music director does—and what he does is not very good.

Second, while the choir had a pleasing sound I couldn't understand a word of the anthem. Fortunately, they printed the words in the bulletin so I could read them.

Third, this church has returned to a worship format that begins with a whimper and ends with death. They start the service at the appointed hour with announcements and then do the prelude—how strange. Then they end with prayer requests, which in a congregation of this age relate mostly to the infirm and dying. Then, they sang one verse of the hymn, "Spirit of God Descend Upon My Heart," and we went out into the world to minister to the people around us.

Actually, we went out with feelings of desperation about the world around us. The church had quit this worship format a number of years ago but, for whatever reasons, have resurrected it. It's not hard to envision the factors that led to that decision, but it doesn't make it any less sad. 

Had I been a visitor in the 25-to-40 age group, I certainly wouldn't come a second time. What a downer. 

Churches must awaken to the fact that we live in a different age. Yes there are people who will worship no matter what the service is like, but they are people who have been going to church for years and likely come out of habit. We need to minister to the new generations and we can't reach them in the same old ways.

Perhaps the criteria that I use to evaluate a church can help you evaluate your own from a visitor’s point of view. I ask the following questions from the moment I arrive until I leave:

  • Do people greet me as I enter the parking lot or before?
  • Is there someone to guide me into a parking place?
  • Do they have enough parking?
  • Are there are easy to find "visitor" parking spaces?
  • Are there signs conveniently located to help me find where I am going?
  • Do people greet me at the front door?
  • Do people greet me when I enter the sanctuary?
  • Is there someone to help me find a place to sit?
  • Is the music worth being there for?
  • Do they have a worship leader or praise team leading the music? Are they any good?
  • What kind of music do they do?
  • Is the music exciting (full of life) and worshipful instead of slow and dreary? 
  • When do they do announcements?
  • Is the congregation friendly? Do they greet me at any time?
  • Do they have enough ushers?
  • Do they have everybody and his brother lead in worship because of a desire to be "politically correct?"
  • Is there any laughter and joy in the service?
  • What about the message? Is the presenter boring or exciting to listen to?
  • Is the message worth listening to?
  • Does the presenter give us time to think as well as times to laugh and respond?
  • Does anyone come and greet me after church?
  • Is there anyone at the door to greet me when I leave? This doesn’t need to be the pastor; it could be anyone.
  • I also look through the bulletin to see if there seems to be any outreach ministry.

© 2006, Ken Johnson, President and CEO of The Ken Johnson Group, LLC. To contact Ken, or for permission to reprint this article, send an e-mail to: ken@thekenjohnsongroup.com.


Reader Comments
Be the first to post a comment for this story.