Have It Your Way

Hold the pickles
Hold the lettuce
Special orders don’t upset us
All we ask is that you let us
Serve it your way.

In 1973 Burger King introduced the Have it Your Way campaign. It was a strategy to highlight Burger King’s flexibility against the rigidity of McDonalds.

And McDonalds has historically been more rigid. In fact there was a season in which you could win contests by memorizing the never changing ingredients that lead to a Big Mac Attack:

Two all beef patties
Special sauce
Lettuce
Cheese
Pickles
Onions
On a sesame seed bun.

No one would dream when ordering a Big Mac to ask the cashier to “hold the special sauce.”

Burger King has been successful with their strategy of flexibility. In 2008 they reported profits of $2.46 billion.

That makes them number two.

Number one still belongs to “rigid” McDonalds who in the same year had profits of $4.3 billion. Apparently, have it OUR way still works.

But that’s not to suggest that McDonalds rigidity means that the organization is unwilling to change. A visit to a 2009 McCafe bears little resemblance to the McDonalds my parents took me to as a kid (we had to cross three rivers to get there – Wando, Cooper and Ashley). McDonalds continues to embrace change to meet the ever-changing needs of their customers. The leaders at McDonalds clearly understand the signs of the times (to use a phrase that Jesus introduced) and have the courage to respond.

One of our pastors suggested to me that many churches serve a “Burger King population." Sometimes members (and those in our community) want church their way:

Hold the choir
Hold the guitar
Hold classes and worship when we get there
All we ask is that you take care
To do church our way.
 
That hardly sounds like the sort of life and church that Jesus envisioned. But it is tempting.  —Doug Ferguson

1. Is our present trend toward pleasing people's individual tastes going to lead to a quantifiable increase in church attendance?

2. Do unchurched people actually care what our marketing strategy is?

3. If we give everyone everything we perceive they want, will they think that worship is actually about them?